Cancellation Policy

Organizers may cancel an event at any time by accessing the event management panel in their organizer dashboard, selecting the "Cancel Event" option and paying the applicable cancellation fee. The cancellation fee is mandatory for all event cancellations where player registrations have taken place. In cases where no player registrations have occurred, organizers may cancel the event without any fee.

The cancellation fee will be calculated on the "net event sales," which is defined as the gross registration fee for the event, less any discounts or refunds issued. The cancellation fee for standard organizers is 7.5% of net event sales, while for Elite organizers, it is 5%.

Failure to pay the cancellation fee will result in the inability to cancel the event. If an organizer attempts to cancel without fee payment, the event will remain active, and participants may hold the organizer accountable if the event does not take place.

In the case of non-performance—where an event is not conducted on the scheduled date without proper cancellation—a cancellation fee of 7.5% will be imposed, and player refunds will be processed. Should the organizer fail to pay this cancellation fee, the fee will be deducted from the participant's registration fees. In such situations, the organizer will be debarred from hosting any future events on the platform, and strict action will be taken.

For events canceled by organizers, participant refunds will be initiated and processed within 5-7 working days from the date of event cancellation.